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| Speech Recognition Market Stalled |
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posted by Editor on Monday September 16, @05:03PM
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This article in Business Week reviews the disappointing state of computer speech recognition. It points out that even the most die-hard speech-recognition advocates now concede that the market for dictation products has stalled, following the scandalous bankruptcy of Lernout & Hauspie, which had acquired the resources of speech recognition pioneer Dragon Systems (the assets now belong to ScanSoft). The industry is now pinning its hopes on environments such as call centers, where operators may be replaced by friendly, human-sounding responders that seem to understand natural speech and can deliver on request everything from bank balances to weather forecasts and travel itineraries. But most companies that operate call centers have yet to adopt sophisticated speech software. Voice software can be buggy, sometimes having trouble understanding accented English and high-pitched voices of women and children, and it often takes far too long to implement. To help overcome these basic problems, IBM is going back to the drawing board with its Super Human Speech Recognition project, which is planned to last through the end of the decade.
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